1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- You must request a refund within 3 days of receiving your order.
- Proof of purchase (order number or receipt) is required.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Items marked as “final sale” or “non-refundable.”
- Products that have been used, damaged, or altered after delivery.
3. How to Request a Refund
To initiate a refund, follow these steps:
- Contact Us: Email us at info@trancine.shop within the eligible refund period. Include your order number, the reason for the refund request, and any relevant photos.
- Return the Item: Once your refund request is approved, we will provide you with instructions on how to return the item. You are responsible for the return shipping costs unless the return is due to an error on our part.
- Inspection and Processing: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, your refund will be processed within 5 business days.
4. Refund Methods
Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us at info@trancine.shop Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@trancine.shop We will provide a prepaid return label and either replace the item or issue a full refund, including shipping costs.
7. Cancellations
If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund.
8. Shipping Costs for Returns
Unless the return is due to an error on our part, you are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the item reaches us safely.
9. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please:
- Check your bank account or payment provider.
- Contact your bank or payment provider, as processing times may vary.